What do I do about bed bugs in hotels as a host?

Bed bugs in hotels are common. This is a result of an increased risk when many people pass through a place.

According to industry surveys, anywhere from 20% to 50% of hotels report at least one bed bug infestation annually. Luxury and budget hotels are equally at risk.

Most at risk are large hotels with many guests.

Even if you haven’t had a bed bug infestation yet, it’s only a matter of time. Proactive efforts and a ready plan to handle affected guests are crucial.

Ensure the following is in place:

• Develop a strategy to manage rumor spreading and negative reviews, with a particular focus on social media.
• Train cleaning and technical staff to recognize and report bed bugs as early as possible, as infestations are (much!) easier to handle at an early stage.
• Coach receptionists and customer service staff to respond quickly and empathetically when incidents occur.
• Decide in advance exactly how to compensate an affected guest, and ensure that all staff are aware of this policy.